Contact KOSVYRE as soon as possible if an order needs to change. Production can begin quickly, so an address, size, color, or cancellation request is not guaranteed after an order is placed.
Before production begins
Email support@kosvyre.com with the order number, customer email, requested change, and correct details. KOSVYRE will check the actual order state before confirming whether the request can be made.
Size or color exchanges
Many KOSVYRE products are made to order, so a direct size or color exchange is not automatic. The conditions shown on the product page and the production route for that item determine the available option. Do not mail a product to an address without receiving return instructions first.
Damaged, defective, or incorrect items
Use Order Help and include clear photos of the item, artwork, packaging, and shipping label along with a description of the problem. KOSVYRE will review the order details and the product's available replacement, reprint, return, or refund route.
For general return conditions, read Returns & Quality Issues before ordering.