Because many KOSVYRE pieces are made to order, return conditions can vary by product, order status, and the reason for the request. Review the product page before ordering and contact KOSVYRE before sending anything back.
Something arrived damaged, defective, or incorrect?
Email support@kosvyre.com promptly with your order number, a description of the issue, and clear photographs of the item, affected area, packaging, and shipping label. Keep the item and packaging while the case is reviewed.
Change-of-mind requests
Eligibility can depend on the product format, production route, condition of the item, timing of the request, and applicable law. Do not mail an item to an address without receiving return instructions first.
Available outcomes
Depending on the verified issue and product route, an eligible resolution may include a replacement, reprint, refund, or approved return. KOSVYRE does not promise one outcome for every situation before the order details are reviewed.
Nothing on this page limits a consumer right that cannot legally be waived.